Pick-up & drop-off process

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We aim to make the pick-up and drop-off as easy and smooth as possible. Less time spent at the depot means more time on the road. And that's what it is all about, an awesome road trip in New Zealand. See how easy our automated & contactless processes are.

• How to find petrol station, wash bay, supermarket etc close to your depots in Auckland & Christchurch?
• Can we pick up the campervan before the scheduled time?
• Do you offer airport transfers? How do I book a transfer or shuttle? How to get to the depot?
• Is there a lost property box? We left something in the campervan.
• What do we need to do with empty gas canisters? How to dispose of them?
• Can I park my vehicle at your depot while hiring a campervan? Is parking available?
• What should we bring to the depot when picking up our campervan? When will we receive the pick-up instructions?
• Do I need to clean the campervan when I return it? Do we need to wash the car? Is cleaning required?
• What can I do with leftovers or items I want to pass on?
• What time do we need to be at the depot when dropping off? Can we return our campervan after-hours?
• When making changes to my booking via the Online Check-in Portal will I receive an email?
• I selected (early) 'after-hours' so why is there a pick-up time on my booking?
• What do we need to know about the drop-off/return process? What time do we need to be at the depot?
• Where can I find the vehicle's papers?
• Can I use public transport to get to the Auckland depot?
• How can I change the pick-up/drop-off times of my booking?
• Change of pick-up time isn't allowed or the option isn't available. Why is that?
• How to change pick-up to after-hours?
• Tell me about the pick-up time: when do I need to contact you about a change in pick-up time?
• How much petrol (fuel) is in the tank at the start of my rental? And how much should be in there on return?
• Is there a Self-Service Portal to manage my booking, make changes, get info about payment, booking & accessories and more?
• Can I pick up or drop off a Spaceship in Queenstown (or any other location)?
• Pick-up Process - What do I need to do before arriving at your depot?
• Can I get a transfer back to the airport or city?
• Can I pay by cash when picking up my vehicle?
• Can we pick up/ drop off the campervan at the airport or somewhere else?
• Can we pick up our campervan after-hours?
• Where can I pick up and drop off my Spaceship campervan?