At Spaceships New Zealand, the pick-up process is easy and flexible. Here's some info about the process and the pick-up time you see listed on your booking confirmation.

• Picking up between midnight and 8 am = Early After-hours (self-service, unmanned)

• Picking up between 5 pm and midnight = After-hours (self-service, unmanned)

 This means you can arrive at the depot at any time, as no staff will be on-site. However, you will still see a time on your confirmation, as that is how computers work. As long as your pick-up time is within the after-hours range, it'll be an after-hours pick-up.
 
When your pick-up time is between 9 am and 4 pm aka business hours you will pick up your campervan within business hours. The process is self-service, but staff will be around to help and answer questions. To make changes to your pick-up or drop-off time, please use the Online Check-in Portal.

More info about the pick-up process

Flight delay or want to make changes to travel dates?

If you are delayed or want to switch to an (early) after-hours pick-up, please contact us to arrange this. That's the only time change you'll need to send us: when requesting a switch from 'during business hours' to 'after-hours'.
 
Want to make changes to your travel dates? Use the form on our self-service pages.