The pick-up instructions will be sent on the day before your scheduled day of pick-up. Sometimes they are sent in the morning and sometimes in the afternoon or early evening but you will definitely receive the pick-up instructions on the day before your pick-up day.
Please make sure to check your spam folder as well, just in case.
If the day before your pick-up day has passed an you still haven't received them, please get in touch with our friendly crew.