Financial info: price, discount, insurance, bond & excess

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Everything relating to money will be covered here. At Spaceships, we pride ourselves on easy-to-understand terms & conditions and the fact that there are no hidden fees. That way you can create your own road trip in New Zealand that won't break the bank.

• Can I change - upgrade or downgrade - the insurance once I have made a booking?
• Can I change my travel dates? How to change the arrival date (wrong date selected)?
• Which cards are accepted? Debit card or credit card?
• How do I know which insurance level I have selected?
• What are the insurance options? What is Stress-Free Insurance and how does it compare to the other options?
• Is there a loyalty discount for repeat customers?
• Can I combine discounts?
• Can I change the credit card on my booking?
• How can I use my credit / credit voucher on my next trip?
• How can I check availability and prices?
• Is there a charge for adding a second driver / additional drivers?
• What to do in case of a speeding ticket or freedom camping infringement?
• Can I use a New Zealand or Australia provisional licence P1/P2 or restricted licence?
• How can I lock the price and think about it before making a booking?
• Is there an upper age limit? What is the maximum age to hire?
• Can I hire a Spaceship if I am 18, 19, 20 or 21? What is the minimum age to hire?
• How can I cancel my booking?
• Will I be reimbursed if the campervan breaks down?
• Can we return the campervan early? Will unused days be refunded?
• What currency is the price? Can I pay in my local currency?
• What does the excess (bond) mean? How much am I liable for?
• What happens if I paid too little or too much?
• Is third-party cover included?
• When will I get the bond money back?
• How to send in a complaint or dispute?
• Is there such a thing as Damage Waivers - CDW or LDW - when renting a campervan in New Zealand?
• Can I use my own car insurance, credit card insurance or excess insurance policy?
• Can I pay the remaining balance in installments?
• Is there a zero excess / $0 bond insurance option?
• What are your Terms & Conditions?
• Are prices calculated per X hours or day?
• Is there a senior citizen discount on campervan hire?
• Is there a way to protect the vehicle against dents and scratches?
• Is theft of personal items covered by the campervan insurance?
• Is there an insurance add-on like snow insurance?
• How much am I liable for in case of an accident or damages?
• Is your Stress-Free Insurance the same as travel insurance?
• Is it possible to reduce the deposit to zero?
• Does the cardholder name need to be the same as the main hirer/driver?
• Is there a discount or promo code to get an even better deal on campervan hire?
• Are there payment fees or credit card costs?
• When will you put the hold on my card for the bond?
• Where can I find your Terms & Conditions and the insurance details?
• Are there toll roads in New Zealand? How do we pay toll?
• Why has the price changed since I last checked?
• What is a relocation fee? When does it apply?
• Do you offer special deals on long hires?
• Am I insured to drive the camper on unsealed roads?
• Do you offer glass cover or windscreen insurance
• How can I find the lowest rate? What's the cheapest time of year to travel?
• Are there any hidden costs once I pay for my hire?
• Are there extra one way hire fees?