Is there a difference between booking direct and via an external party?


 
Spaceships Crew
Last Updated: 3 days ago

When planning your New Zealand road trip with a Spaceships campervan, you have several booking options: directly through the official Spaceships website or via an external party like a travel agent or comparison site. While the end result may seem similar, the options are completely different and so are the advantages.

Advantages of booking direct via Spaceships

  • Longer Free Cancellation Period: Cancel up to 22 days before pick-up at no cost.

  • Flexible Changes: Make unlimited date/route changes to your booking for free, as long as it's done 7 days before your trip (subject to availability)

  • No Change Fees: Spaceships never charges a change fee when making changes to your booking. You can make changes for free, but they are subject to availability and the price will be recalculated when changes your travel dates so the total price may end of slightly higher or lower, depending on the new daily prices.

  • Lowest Price Promise & Price Match Service: Ensure you get the best deal (read more).

  • Transparent Pricing: No hidden fees, including no payment fee, booking fee, or one-way fee.

  • Customer-Focused Terms: You will never lose the deposit or any money paid due to our Terms & Conditions that revolve around you: the customer!

  • Full Access to Accessories: You’ll have access to all optional accessories we offer.

  • Online Check-in Portal: You’ll be able to make a lot of changes to your booking via the Spaceships Online Check-in Portal, which opens as soon as your booking is confirmed. Changes like upgrading/downgrading the insurance level or adding an additional driver for free can all be done by you.

  • Expert Advice: We designed and built our campervans, so we can provide the best advice tailored to your travel plans. Have a question or want to know more, just ask us. Plus, our Support Station is open 24/7 and expands constantly.

  • Support Local: By booking direct, you support a New Zealand-owned and operated business.

Booking via an external party

When you book your Spaceships campervan through an external party, like a comparison website or travel agent, you enter into a contract with them. This means:

  • Their Terms Apply: Their terms & conditions and cancellation policy will govern your booking.

  • Point of Contact: All booking changes and updates must be requested through them.

  • Potential Extra Fees: They may charge additional fees such as booking fees, payment fees, or change fees.

Best Price Guaranteed when you book direct

Thinking it might be cheaper to book via an external party? You’ll always find the lowest price for your date and route combination on the official Spaceships booking website. Our booking site provides lots of information about prices and availability throughout the year, giving you the same insights as our Spaceships Crew and even more than a typical travel agent.

If you find a lower-priced quote for a Spaceships campervan elsewhere, we’ll match it through our Price Match Service. Our Reservations Team will verify and match the price for you.

Book direct for a worry-free road trip

Booking your Spaceships campervan directly guarantees a worry-free road trip. It’s part of Our Promises. And we are a fun bunch to deal with. We'll take care of you when on your #SpaceshipsRoadTrip. 🖖

Book now and become a Space Traveller 🚀

All Spaceships campervans in New Zealand come with:

  • ✅ Unlimited kilometres

  • ✅ Cooking & Sleeping gear included (see full list)

  • ✅ No fee for young drivers

  • ✅ No fees to make a booking or payment, no hidden fees

  • ✅ Add additional driver(s) for free


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