As you know, all Spaceships bookings come with a free local SIM card. These (e)SIM cards are from 2degrees NZ.
We are specialised in campervans and roadtripping in New Zealand, while the 2degrees Crew are specialised in everything related to mobiles phones and SIM cards.
Therefore they are the ones to go to when you are having issues with setting up or questions about the SIM card and/or mobile plans. Here's some info to get you started.
Activating the 2degrees NZ SIM Card - all the info about how to activate the SIM in order to join their network
More info about activating the NZ eSIM - all the info about how to activate the 2 degrees eSIM in order to join the network via an eSIM